1. Scope and application
This Privacy Policy applies to personal information processed through our website, enquiry forms, admissions and enrolment workflows, academic programs, assessments, mentorship activities, institutional partnerships, communications and related services.
It does not govern third-party websites, platforms or services that maintain their own privacy notices.
2. Information we may collect
Depending on your interaction with us, we may collect information directly from you, from your institution, from authorised representatives or automatically through our digital services.
- Identity and contact details, including name, email address, telephone number, city and country.
- Academic details, including university, course, year of study, qualifications, examination history and learning goals.
- Application, enrolment and account information.
- Assessment responses, scores, attendance, engagement, progress and learning analytics.
- Communications, enquiries, feedback, support requests and mentorship records.
- Institutional, faculty or professional information provided for partnerships and collaborations.
- Transaction and billing information where paid services are offered; complete card details should normally be processed by authorised payment providers rather than stored by us.
- Technical information such as IP address, browser type, device information, operating system, referring pages and usage logs.
- Cookie and similar technology data, subject to applicable choices and consent requirements.
3. Sensitive and medical information
Our services are educational and are not intended to provide personal medical diagnosis or treatment. Please do not submit patient records, clinical identifiers, health data or other sensitive information unless we have specifically requested it through an authorised and secure process.
Where sensitive information is lawfully required, we will seek to apply additional safeguards and limit processing to the stated purpose.
4. How we may use personal information
- Responding to enquiries and providing requested information.
- Assessing applications, completing enrolment and managing learner accounts.
- Delivering classes, assessments, mentoring, academic support and program services.
- Measuring progress, identifying learning gaps and improving learner outcomes.
- Communicating administrative, academic, support and service-related updates.
- Managing university, faculty, mentor, research and institutional relationships.
- Processing payments, maintaining records and preventing fraud or misuse.
- Improving our website, learning platform, programs, content and user experience.
- Maintaining security, troubleshooting technical issues and protecting legal rights.
- Meeting legal, regulatory, contractual, audit and compliance obligations.
- Sending promotional communications where permitted, with an option to unsubscribe.
5. Legal grounds and consent
We process personal information only where a lawful basis or other valid legal ground is available under applicable law. Depending on the context, this may include consent, steps requested before entering into a contract, performance of a contract, compliance with legal obligations, protection of legitimate interests or another ground recognised by applicable law.
Where processing is based on consent, you may withdraw that consent through the contact details below. Withdrawal will not affect processing already carried out lawfully and may affect our ability to provide certain optional services.
7. International data transfers
Because our programs and partners may operate across different countries, personal information may be processed outside your country of residence. Where required, we will use recognised safeguards, contractual protections or other lawful transfer mechanisms.
8. Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including academic administration, contractual requirements, dispute resolution, security, record keeping and legal compliance.
Retention periods may vary by information category. When information is no longer required, we will take reasonable steps to delete, anonymise or securely archive it in accordance with applicable requirements.
9. Information security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No website, transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and notifying us of suspected unauthorised activity.
10. Your privacy choices and rights
Subject to applicable law and verification requirements, you may have rights concerning your personal information.
- Request access to or a summary of personal information processed about you.
- Request correction, completion or updating of inaccurate information.
- Request deletion or erasure where legally available.
- Withdraw consent where processing relies on consent.
- Object to or request restriction of certain processing where applicable.
- Request data portability where applicable.
- Opt out of promotional email by using the unsubscribe option or contacting us.
- Raise a grievance or complaint with us and, where available, with the relevant authority.
11. Children and minors
Our services may be used by students who are minors in certain jurisdictions. Where legally required, we will seek verifiable consent from a parent or lawful guardian before processing a child’s personal information.
Parents or guardians who believe a child has provided information without appropriate authorisation should contact us so that we can review the matter.
13. Third-party links and services
Our website may link to external services. We are not responsible for the privacy practices, security or content of third parties, and you should review their policies before providing information.
14. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technologies, practices or legal obligations. The latest version will be posted on this page with the updated revision date.
15. Privacy and grievance contact
For privacy requests, questions or grievances, contact the details listed below. We may request reasonable information to verify your identity before acting on a request.
Legal and contact details
- Brand
- EMS Medical Charter
- Legal entity
- [Insert registered legal entity name]
- Privacy contact
- privacy@emsmedicalcharter.com
- Grievance contact
- [Insert Grievance Officer name]
grievance@emsmedicalcharter.com - Registered address
- [Insert registered office address]
- Governing law
- India
- Jurisdiction
- [Insert competent courts and city/state]